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1.

Remove excess water with blotting and mopping including wiping water off wood furniture

2.

Remove and prop wet upholstery and cushions

3.

Remove any loose items from the floor

4.

Put aluminum foil or wood blocks between furniture legs and wet carpeting

5.

Do not use your household appliances

6.

If ceiling is wet, do not turn on any ceiling fixtures and keep out of rooms which have sagging ceilings

 

What To Do After Flooding

Water Damage

NLSCO is prepared to recover from any amount of water damage, whether it is a water spot on your ceiling, a refrigerator line that has leaked across your floors, the tub that your child left running, or the damage that resulted after your toilet backed up. We also offer emergency water damage restoration, water damage repair, water damage cleanup, water damage reconstruction and water damage mitigation services.

The Process

1. Our goal is to respond within 1 hour for emergencies and 24 hours for non-emergencies

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2. A trained technician will make a full inspection of the damage, checking:

  •    moisture in walls/ceiling/flooring/exterior damage

  • any pre-existing damage

  • mold or rot

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3. We will develop a plan to stop damage:

  • may require customer to contact plumber if water is leaking

  • place drying equipment

  • moisture readings and mapping

  • containment to prevent dust or mold from being spread

  • tarp roof or board up to prevent further damage as needed

  • asbestos testing of materials, if applicable

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4. Schedule follow up appointments at regular intervals to check progress of drying, adjust equipment and/or remove additional materials as determined necessary

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5. Contact your insurance adjuster with summary of action to date

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6. Gather information to write estimate: 

  • floor plan, photos of damages areas/materials/fixtures, moisture readings

  • samples of damaged flooring will be collected and processed for accurate pricing

  • ES manager will follow up with customer and review project scope and progress

  • complete drying and remove equipment

  • complete and submit estimate to customer and adjuster (within 72 hours of completion of drying)

    • confirm scope of work and cost of mitigation with adjuster​

    • the insurance process can take up to two weeks or longer

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7. Send invoice for Emergency Service to customer and adjuster

  • repair of the source of the loss (supply line, water heater, etc.) is typically not covered by insurance

  • deductible will usually be taken out of the repair estimate payment

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What to do until help arrives

1. Safety first! Is it safe to stay in your home? Electrical hazards are the number one concern.

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2. Stop the flow of water,safely. Call a plumber if a leak needs to be fixed

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3. Only do activities that are safe for you. Be VERY careful with wet materials as they can be extremely heavy.

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